Advice from Northern Power Grid

If your power goes off, you can report it and track progress online www.northernpowergrid.com/power-cuts-map. If you need extra support call us on 105.

If you’re a Priority Services Member and your power goes off, you can report and track progress on the website using the link above or alternatively, call 0800 169 2996, 24/7.

Customers with a disability or medical condition who may need further assistance during a power cut and have signed up to Priority Services Membership, will be kept up to date as a priority.

As a Priority Services Member, you’ll get extra support, including:

• Priority updates and contact during a power cut.
• A dedicated freephone line 0800 169 2996, with 24/7 support.
• Practical assistance and welfare checks from our team.
• Extra support if your power can’t be restored quickly, which may include hot meals, transport or overnight accommodation.

How you can prepare for a power cut 

• Ensure you have a fully charged mobile phone, with a power bank available, if possible.
• Keep a torch, batteries, warm clothing, and blankets to hand.
• Follow up-to-date information on the weather on the Met Office website at www.metoffice.gov.uk
• If you have medical equipment that uses electricity, make sure you have a plan in place in case the power goes off. Speak to your medical provider for advice on what to do.

You can find useful advice about what to do during a power cut at www.northernpowergrid.com/what-to-do-in-a-power-cut.

Customer support vehicles are also prepared and ready to visit local communities, where possible, to provide help and practical support to those who need it most.

If you or someone you know could need extra support during a power cut because of medical needs, age, disability or personal circumstances, we encourage you to join free Priority Services Membership. You can find out more at www.northernpowergrid.com/care.

Please also remember to check on neighbours, friends and family who may need additional support during severe weather.